Key Questions To Ask Your Movers

So let’s Start With The Key Questions:

Are you licensed and insured?

Request their DOT number and verify it with the appropriate regulatory body. Additionally, ask about their insurance coverage to ensure your belongings are protected during the move.

What is your experience with long-distance moves?

Inquire about their experience specifically with long-distance relocations to assess their expertise and ability to handle the complexities involved.

Can you provide references or customer reviews?

One of the key questions is to ask for references or access to customer reviews online (not reviews on their website) to get a sense of their past clients’ experiences. This will help you gauge their reputation and level of customer satisfaction.

How do you determine the cost of the move?

Request a detailed explanation of their pricing structure. Ask about any additional fees or charges that may apply, such as fuel surcharges, packing materials, long carry, or stair/elevator fees.

What services do you offer?

Inquire about the specific services they provide, such as packing, loading, unloading, and storage options. Ensure they can accommodate your specific needs during the long-distance move.

Do you subcontract any part of the move?

Some moving companies subcontract portions of the move to other companies. If this is the case, ask for details about the subcontractors, their qualifications, and insurance coverage.

What is the ETA for my belongings?

Understand the estimated delivery timeframe for your belongings. Long-distance moves can take several days or weeks, so it’s important to have a clear understanding of when you can expect your items to arrive at your new location.

What is your claims process in case of damage or loss?

Inquire about their claims process and how they handle any potential damage or loss during the move. Ask about their liability coverage and how they address claims for reimbursement or repairs.

What measures do you take to protect belongings during transit?

Ask about their packing methods, handling procedures, and safety precautions taken to protect your belongings during transportation. This includes securing items, using protective materials, and preventing damage.

How do you handle unforeseen circumstances or delays?

Inquire about their procedures for handling unexpected situations, such as delays due to weather or mechanical issues. Understand their contingency plans and how they communicate updates to customers.

Asking these important questions will help you assess the professionalism, reliability, and suitability of a moving company for your move. Take your time to gather all the necessary information before making your final decision.