Black Bear Moving and Storage (CA)
Essential Information
- 5000 birch St. Newport Beach , CA 92660
- (833)318-6683
- #
- #
- 3166548
- Facebook / Instagram
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14 reviews for Black Bear Moving and Storage (CA)
Johnathon –
Worst experience of my life with any company. Quotes were doubled, extra charges were added, and they seemed to have very shady business practices. Do yourself a favor and use a national moving company. You’ve been warned.
Dan –
Do yourself a massive favor and call any other mover besides Black Bear. I can’t even remember the last time I wrote a review about anything but this is my attempt at doing the public a favor by sharing my experience with them – and it was absolutely horrible.
I moved from CA to TX. We called many movers and Black Bear seemed like a fair deal, not the cheapest option, but not the most expensive. The sales rep, Adam, quoted us around $6300 for our move and that was using about 1800 cu ft. We locked in a discount because we chose them in July for a move in August. We went over the inventory list about 6 times prior to them packing our stuff in order to be as accurate as possible. Moving day comes and their arrival window was 9 am-12 pm. One guy showed up at 11:30 and the rest showed up right at 12pm, which it totally fair. However, they showed up with a truck that was partially full and only had 1300 cu ft available. They act totally surprised by how much stuff we have, which is bizarre because it was all on their sheet and proceed to tell me that another truck is coming and will be here in an hour to an hour and a half. They get to work, 2 pm comes and I ask where the truck is and they say another hour. Well, the truck didn’t show up until nearly 6 pm. That was a HUGE sign right there and I had a terrible feeling and knew I should have called it off but our stuff is all wrapped up and being loaded so what do I do? During the move one of the guys drops our dresser into our wall and puts a golf ball-sized hole in it and left scratches all over the stair wall. They didn’t finish the move until about 8 pm at night. Then when we begin discussing pricing they wind up charging us way more than the quote saying that we used 2000 cu ft and the overage would be charged at $5.90/cu ft instead of $3.50. Our sales rep, Adam, assured us that wouldn’t be the case but here we are.
Adam also told us that the delivery date would be 10-12 days from pick up, so early on in the process, we changed our pick up date from Aug 7 to Aug 5 to have it here no later than the 17th. Well here we are, it’s Aug 17th and my wife just got off the phone with the movers and our stuff still hasn’t even been loaded onto a truck in CA and we have no eta for when it’s going to arrive. We’ve called them nearly every day and been lied to, hung up on, told that “sales rep make mistakes, that’s why there’s a contract” – which is absolute nonsense, you can’t have sales reps misrepresenting contracts, told that we’d be called back and connected with managers only to have been hung up on again and again.
Black Bear has been an absolute nightmare to work with, from basic human decency to accountability, simple customer service, professionalism – it’s all lacking and the list goes on and on. I work for a large finance company and we’re moving many of our people from CA to TX and I happened to be the first. I will not recommend Black Bear to anyone. In fact, I’ll suggest under no circumstances any of my colleagues nor anyone else I know even consider them. I’m genuinely terrified of what my stuff is going to look like when it arrives.
Jean vincent –
In my 25 years of moving locally and cross country this was by far the worst experience I’ve ever encountered. Google any other moving company and pick them over these guys at Black Bear. Run!
the typical bait and switch to start where I had more than was estimated. In fact, they doubled the estimate which ended up adding $4500.00 to the price. Took a crew all day which their pace of work was suspect. then towards the end of the day, I was asked to pay another $750.00 for a third truck. Course if they had loaded the first 2 trucks properly there would have been no need for a 3rd. The other challenge here was I had booked through a 3rd party so communication was like playing a game of telephone with a bunch of 2 year olds.
Delivery of the 2 trucks was a week apart. As a side note, the 2nd truck showed up with only taking up a 1/4 of that truck so as you can tell there was clearly no need to try and rip me off a second time with a 3rd truck charge.
End of the day, the delivery was underwhelming at best. the driver and his crew couldn’t have handled my belongings any more poor. Dents and scratches on furniture along with wall damage. Oh and to top it off, missing items. Yup, they took from me. 2 autographed football helmets and a 6 month old iPad Pro. Bad service is one thing, lying is another, but then you steal from me…..not sure how people like this stay in business but it will eventually catch ups to them with poor reviews like this one.
If you made it this far, my message is keep shopping and read the reviews carefully. You’re not going to make everyone happy all the time so weed out those reviews but clearly with this review and a few other recent poor ones you’ll see a trend.
Good luck and hope this was helpful
Alexis –
Black Bear Moving and Storage has given me BY FAR the WORST moving experience I’ve ever had.
What was originally supposed to be $1,400 to pack, move, and unpack my one bedroom apartment ended up costing me $3,200 with random fees that they would spring on me with at the last moment, knowing I did not have time to argue or look for another company to move with. Some extra things they charged me for:
$1,100 extra because they claimed I had more “stuff” than I had originally told them I had (which isn’t true, I came from a 500 sq ft apartment with no appliances).
& another $500 just to unload my belongings into my new apartment which was supposed to be included. If I did not pay, they would not give me my things.
Not to mention they were a week late delivering my belongings.
And even with me paying over double the amount they originally quoted me, they were still rude and unprofessional every time I called with questions.
Beware!!!
Tomomi ito –
PLEASE IF YOU ARE IN THE STRESSFUL PROCESS OF MOVING PLEASE DO NOT ADD MORE INCONVENIENCE BY DEALING WITH THIS MOVING COMPANY!!! LONG STORY SHORT they charged us over 4 x the original estimate they gave us (fine), we need to move and we have no choice, next they did not show up till one week after they were originally scheduled to show up for drop off. When they showed up it was a whole different crew from the original crew, unloading boxes inside the house without unpacking or checking for any damages! We brought it up to the movers that they were to assemble all furnitures they disassembled and they told us it’s not their job and they will have to call their boss. Well they did and were instructed to assemble our furnitures that they disassembled! (DUH) TO TOP IT ALL OFF in the middle of assembling the furnitures they took off…YES TOOK OFF WITHOUT A WORD. THE WORST THE MOST UNPROFESSIONAL COMPANY I EVER DEALT WITH! I was speechless…I was never screwed over by a company like this ever before. Couple months go by we play phone tag with them regarding all the DAMAGES & MISSING ITEMS and after months of excruciating back and forth AGAIN they told us they will pay us $178.20 whole cents for all the damage, missing items, and inconvenience. Now we are at a point that we have no other choice but to get our lawyer involved…They did not fulfill the contract. I just want to warn others honestly about this company and please PLEASE don’t make the same mistake I did…
Austin –
I had to move to Fresno due to business and I was worry I could not find a good company. My brother in law told good things about this company and now I can say he was right. They are so professional and efficient. Five stars!
Alysha Matthews –
I saw many reviews about black bear moving so I decided im going to entrust them with my belongings and my move to NC. They are brilliant and hardworking guys. The entire move was much less headache then I expected, they did everything with the right attitude and motivation. They made sure my personal belongings are properly packed prior loading them to truck hence everything arrived in a good condition. They stand by their word and reputation, ill use them again in the future if ill end up moving.
Rose T –
It was great to work with them. Our move was pretty last minute and she was able to find us a mover for the exact date we wanted. Prices were reasonable compared to other companies we received quotes from.
Louise Graham –
I recently moved back to TX to be closer to my parents, I had 2 bedroom apt in Anaheim fully furnished, been thinking a lot if I should do it myself and sell everything, then I got a call from BLACK BEAR and they price they quoted me was very comfortable and reasonable, not much more then to rent a uhale + all the expenses, make sure to find a hotel and all that headache. I decided it was worth the extra bucks since I did it myself last time and it really wasn’t easy at all. On the move date with BB I got a call from the driver, he asked me when it will be a good time for me to start the move, I told him around 8.30am. They showed up at 9 sharp and finished everything with less than 2 hours. They were professional and quick and made sure to load everything in the best way possible to even save me some money. My items arrived safe and sound in Austin 6 days after pickup which was ok, I got to spend some time with my folks. On delivery it was different team but the same great service, they reassembled everything on the actual rooms and they’ve been very polite and nice. The price was worth to do this all over again, I wouldn’t change this experience for the world. Thank! Definitely recommend!
Nigel Chung –
Im very thrilled with the experience, beginning from the sales team to the movers themselves. Everyone played their part in the best way possible. Black bear ACTUALLY cares. We never thought we would find a company like there guys. They help you from the first min of the call to the last furniture they put together. Taking the time to explain and make sure you understand how it goes and more importantly everything is with a huge smile. Thank you guys!
Caitlyn Rollins –
It was nice finally finding a reliable moving company like Black Bear. We moved a couple of times in the past but things weren’t good as they were with Black bear. Always got answered on the first call never waited on the phone for too long, got replies by email right away, it really saved me a lot of stress and its also one of the reasons we chose them. The only thing we did is to open the door for carlos and his team ( whos by the way a complete sweetheart! ) they wrapped and boxed in the same day and were on the road the day after. We got our personal belongings in a less then a week after our move day, the delivery team was a different one but they still did some good job putting everything back together. Im so happy we managed to find them, give them a call and check them yourself.
Todd Galindo –
From the first second I put my info on the net I literally got blasted with so many phone calls, one of my friends recommended me about Black bear but still, I wanted to check all the options and look at each and every one of them. Really scary how you need to put your absolute trust and money with people you don’t know. Anyways, they tols us we will pay for the space we take, so if we took more them what they have listed, we will pay more. My wife and I made sure to send them a VERY detailed inventory list including some videos of the patio and the house in general. On move day, hands down we didn’t pay a cent more then what we were quoted and expected. That’s the only thing we wanted, and they did excellent job wrapping everything and loading it to the truck. Thank you Black bear!
Muhammed –
Carlos and his team picked up my items. They are very friendly, patient and professional. Due to some logistics issues, my moving delayed for over an hour. They were waiting there patiently. I don’t have much stuff but they made sure to pack everything with care. They are polite and helpful, definitely recommend!
Ivan Orlov –
We hare very happy with black bear moving. The man took excellent care of our goods, they worked efficiently and they were very respectful. One Small thing they arrived 1 and half hour later then what we were told over the phone for delivery, both teams in the move date and delivery day were very good.