Advanced Moving and Storage - Illinois Home Movers

Advanced moving and storage (IL)


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1.00 out of 5

1 review for Advanced moving and storage (IL)

  1. Jacqueline


    1 out of 5

    This company is one to be very suspicious of as they have several reviews, and my own experience, of utterly unscrupulous behavior. That they are allowed to be in business is concerning. Long story short, they broke/damaged MANY of our things, including a mirrored closet door, lamps, dresser, dishes, etc. Items like drills went missing altogether tho we watched them being packed. They denied most claims stating they weren’t responsible. They charged us over 1000 more than the estimate in unfounded labor and supply charges and refused to return our things, threatening to drive off unless we paid those added charges. After i submitted a claim, they offered me a whopping 60 for the 500 worth the damaged and missing items and a zero refund on overcharged labor and supplies. I should also say, they PACKED the items. Heavy items on top of fragile, and claimed no responsibility. Additionally, the owner altered the Bill’s of Lading, hanging the amounts and hours AFTER I initialed already. After much back and forth for months, I realized the owner was never going to pay what was just, so I took them to Small Claims court. Our case was in June, and I WON. When I emailed about paying me the amount the court awarded, the response was to cease and desist (ummm, no, I don’t have to) and to say nobody from the company will respond to my calls or emails. It appears I have to go back to court to collect. All they’ve responded with is that “an attorney will contact me”, but won’t provide a name or number, and there is no attorney on record in this case. The other thing I believe people should be made aware of is that the owner seems a bit unstable. I found this to be the case after our first court hearing, when upon leaving the courtroom, he screamed at me in the court hallways causing a sherriff to escort me to my car. Similar to a child who can’t get his way, he goes from being calm to losing it should you disagree with him. He has said I wanted the move for free (I didn’t), has inferred I am extortionist demanding a ransom, and threatened to report me to the police. I said to go ahead, I would be at the door expecting them, because I KNEW it was just another threatening tactic. I did NOTHING wrong. On another sites review I posted, the owner responded that he regrets doing business with me. Of course he does. I refused to let this company take advantage, I followed through on the tedious process of suing them as I told him I would, and most importantly, I WON my case. I am the one filled with regret for trusting this was a professional company, that they held our items hostage demanding more money and threatening to drive off with our items if we didn’t pay, charging us for supplies never used & damaging our things to top it off. I also regret their refusal to pay the judgement, instead claiming they will appeal and get a new trial, because it just means back to court we go and a lengthier process. I have no doubt this outfit regrets that while I was prepared, they were not, bringing 1 witness to say a confirmation letter with added charges was sent to me, totally untrue by the way, which is why they could not produce it in court. Instead of providing any kind of letter, they claimed it wasn’t on the server anymore because they have delete docs for space reasons. I believe that was the moment the Judge knew they were not credible. They have nothing more than excuse after excuse. I was prepared for court, armed with proof of every discrepancy, emails, contracts and quotes to prove my case. It is WHY I WON. I had the truth on my side and proof to back it up. So, I guess I’ll see em back in court soon. They could just send me what they owe, but they won’t because in my opinion the owner has no ethics, morals or business acumen whatsoever. In my personal opinion, this company is incredibly unprofessional. It’s been my experience the owner thinks he can do whatever and charge whatever he wants, and will most likely try to do so as he did with me. Hiring them was the worst decision I ever made, and again based on my personal experience, you will likely end up paying far more than what was quoted as I did. Save yourself the headache that I’ve endured for a year before going to court. Read ALL the reviews, there are many just like mine, and you will see the pattern. You’ll be better off going with a well known, trustworthy company that cares about their reputation. Angies list once rated Advanced Moving one of Chicago’s worst. I so wish I had seen that before I hired them. Proceed at your own risk.

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